Everest Group PEAK Matrix for RPA Technology Providers 2021 Focus on NiCE

Overview

With the COVID-19 pandemic accelerating the neeed for digital transformation among enterprises across industries and geographies, Robotic Process Automation (RPA) has emerged as a key enabler in the enterprise automation segment. While the overall automation ecosystem is rapidly evolving through new technologies, such as Intelligent Document Processing (IDP) and conversational Artificial Intelligence (AI), RPA continues to remain a foundational element of this ecosystem. The RPA market has been one of the fastest growing software markets in and employee experience, and realize quick time-to-value. Encouraged by a growing number of success stories and positive word-of-mouth, many enterprises, Global Business Services (GBS) organizations.