Empowering Agents with CXone WFM

Overview

This white paper explores the challenges of agent satisfaction and retention in contact centers. It highlights the My Zone and mobile app features of CXone Workforce Management (WFM) that can empower agents with control over their schedules, driving agent satisfaction, reducing attrition, and enhancing overall performance.

This white paper details the features of My Zone and the mobile app, including agent schedules, notifications, trade shifts, and self-service.