Overview
E tū wanted to transition to a fully cloud-based contact center solution to enable its employees to work from anywhere while delivering the flexibility to scale as needed. It also needed a future-proof solution that would empower it to grow from its current state into a more flexible and agile environment. Implementing CXone delivered the foundational functions that E tū needed, as well as a multitude of additional features that could help the organization achieve its planned growth and future state.