Leading European energy producer recognized that customer service would be pivotal when it launched its new operation in France. That’s why the company teamed up with leading BPO Webhelp and NICE to move to the CXone cloud CX platform and a unified, scalable omnichannel contact center solution.
Empire Today's Move Up to CXone and the Cloud
Although Empire Today was moving forward, its contact center was stuck in the past. Instead of paying $1 million to upgrade it with modern functionality, the company wisely decided to search for a new partner and move to the cloud. Empire chose NICE and the CXone cloud CX platform and has never looked back.