Overview
NiCE CXone Interactive Voice Response (IVR) reduces your cost per call by letting customers choose the type of help they want such as self-service or speaking to an agent. Not only will our IVR software free up your agents to handle more complex cases, but customers can quickly self-solve basic issues like bill pay, account inquiries, and more. And, your administrators will like that the IVR system is easy to configure and maintain in a visual interface, Studio, that facilitates making changes in minutes, not days or weeks.
