CXone ACD to NICE WFM IEX Digital Integration


The CXone ACD and NICE IEX WFM are enhancing the integration for the full Digital Experience Platform. This integration presents a fundamental shift in how statistics are reporting and being consumed by NICE WFM IEX. The CXone ACD is leading the way and is the first sending system to offer the complete picture based on this new paradigm. This datasheet covers the details of this integration.