The revised Markets in Financial Instruments Directive (MiFID II), which has been in effect from January 3, 2018, introduced major changes for financial institutions regarding the data they store, collect and disclose. It forces financial institutions to invest in defining their governance processes for recording systems, and to adapt their recording approach to ensure specific details are recorded as per the directive. Organizations that largely focused their compliance efforts on voice recording, will now have to accept a more complex compliance reality, and expand and apply their voice recording practices across all digital channels.
