Close the Loop with CXone Mpower Feedback Management

Overview

Don’t just collect feedback. Use it. With CXone Mpower Feedback Management, you can gather real-time insights across channels and turn them into action. Automate survey delivery, trigger follow-up workflows, and keep a pulse on every moment in the customer journey. Built-in dashboards and text analytics help you identify trends fast, so you can coach teams, fix friction points, and improve loyalty without delay.