Webinars

Better than average CX: Ways to WOW your customer

Overview

Want to deliver better than average CX? Discover the best practices contact centers are following to exceed the rising expectations of today’s customers—59% say the pandemic actually raised their standards for service.

Now is definitely the time to WOW customers, because 80% say the experience a company provides is as important as the products and services it offers. Join our industry experts when they discuss how to:

  • Improve CSAT and NPS
  • Create fierce customer loyalty
  • Remove friction from the journey
  • Reduce cost to serve
Case Studies

HireRight Realizes a “Huge Win” With NICE CXone Feedback Management

As one of the world’s largest providers of background check services, HireRight is committed to helping organizations of all sizes efficiently implement, utilize, and refine their background screening programs.

eBook

How to deliver frictionless customer experiences

Key trends, tips and tools you can put to use this year to deliver great customer experiences amid significant change.