Case Study
Case Study
Dental Supply Distributor Utilizes NiCE Feedback Management to Gain Insights Into Their Customer Journeys
Customer satisfaction has always been the lead driver of this family-owned company’s status as an industry leader. As they grew across the US, they wanted to understand better what is working well in customer journeys and how to do better. Since implementing NiCE Feedback Management, NPS® has grown to 71, the proportion of customers rating their experience a 10 has grown dramatically, and revenue has risen accordingly.