Overview
This brochure explains how NiCE helps contact centers automate the onboarding, updating, and offboarding of agent and supervisor profiles through an integration between NiCE Workforce Management (IEX) and Okta, using the SCIM (System for Cross-domain Identity Management) standard and REST API.Key Capabilities- Sync, import, retrieve, and update user profiles via REST API based on SCIM specifications
- Centralized security with a single source of user access control across applications
- Automatic provisioning and removal of user roles
- Bearer token authentication and support for customizable user attributes
- API access available even without SSO or a SCIM client like Okta
