Case Studies

Algar Tech Leverages the Full Potential of NICE WFM, Providing Increased Productivity, Adherence and Employee Engagement


Algar Tech, part of Algar Group, offers integrated ICT and business process outsourcing solutions in Latin America. The company’s portfolio of integrated solutions includes IT infrastructure, business applications, customer relations, managed ICT services and digital business. With an international presence and 300 clients, Algar Tech employs 12,000 agents and back office personnel in 73 offices. The contact center in Uberlandia, Brazil, provides 24/7 service and has an annual volume of 10 million contacts. The company is celebrating 20 years in 2019 with the best financial results in its history, and rethinking possibilities to connect with people and organizations in a unique way. Day by day, Algar Tech is experiencing the transformation driven by innovation and agility.