Overview
AI abounds in our everyday lives – it’s no longer a matter of if – but how AI will continue to change the way we all live and work. Despite AI improving many day-to-day activities, self-service is stuck in the dark ages. As customers spend more of their daily lives on digital, there is an increasing desire for self-service. Further, customers can easily judge self-service “haves” from the “have-nots,” making it more critical than ever for businesses to differentiate customer experience (CX) on their self-service channels.
In this webinar, you will learn how to build smarter self-service by:
- Identifying the best opportunities to improve self-service from your most valuable data source – voice and text conversations
- Moving fast with data to build great digital customer experiences
- Staying one step ahead by quickly recognizing new needs and continuously satisfying consumer expectations
