Agent Engagement & Empowerment 2022: Building Blocks to Boost Agent Retention & Performance


Digital transformation and AI adoption are among the many priorities driving the contact center leader’s agenda. Yet the ‘human element’ remains a key component of contact center management. Without knowledgeable and engaged agents, firms struggle delivering top-notch service in complex and high-touch interactions. Leading businesses recognize the importance of agent engagement and infuse programs, such as flexible work, employee recognition & rewards and autonomy to boost agent performance. Join this webinar to:

  • Explore the key factors that are influencing the contact center agent workforce
  • Navigate the changing role of agents in the intelligent contact center
  • Identify the building blocks that boost agent engagement & performance