Overview
It’s not surprising that many employees are confused about their healthcare
insurance options as they become eligible for Medicare. Aetna Medicare
Transition Services educates working people ages 65 and older on healthcare
options and helps them determine if Medicare is right for them and then can
help find a plan that meets their needs. The organization focuses primarily on
transitioning employees from their employers’ group Aetna plans to individual
Medicare plans with Aetna.
The company has 45 agents, all of whom are licensed insurance agents, at its
Florida contact center. These advisors handle around 2,700 calls per month,
the majority of which are inbound calls generated by marketing campaigns
to corporations that have asked Aetna MTS to educate their employees on
healthcare options for retirement. Call volumes increase dramatically during
the annual Medicare open enrollment period from October 15 to December 7.
