Voice platforms are foundational tools used to carry out functions like interactive voice response, virtual assistant technology, speech recognition, voice authentication, natural language processing, and voice over internet protocols.

Voice platforms integrate telephony software like PBX and dialers and facilitate speech analytics workflows.

Cloud-Based VoIP for Businesses

Frictionless Agent & Customer Experiences. Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.

Cloud IVR System For Call Centers | Contact Center IVR Software

More than a voice solution, our IVR offers omnichannel capabilities, so you can incorporate Email and SMS into your workflow:

  • Provide two-way messaging alternatives
  • Send triggered SMS/Email alerts with self-service links
  • Capture Email and SMS consent.

Voice of the Customer: What Is It and How To Find It

Successful Voice of the Customer programs take the time to gain valuable insights from the data they collect. It’s easier to spot trends and points of improvement when you zoom out and view customer feedback as a whole.

Speech Analytics: Benefits in Remote Call Centers

When you are reviewing your options for a speech analytics tool, think about these things:

  • Will it require on-premises technology, or is it cloud-based?
  • How long and complicated is the implementation process?
  • How easily will it integrate with my existing platform and processes?

Will I require in-house analyst expertise to use the tool and access insights?