A finance call center refers to the support agents handling inbound customer service requests in order to resolve customer problems, update accounts, collect payments, and provide general assistance to a financial institution’s customers. Since financial institutions are highly regulated, finance call centers are focused on risk mitigation and security and data privacy in their customer communications.

The best finance call centers use software programs that have built-in consent capture and risk mitigation, among other security measures such as secure payment capture,  to ensure that financial transactions are confidential and safe for their clients.