CMO.com - Several Chief Marketing Officers, including Mariann McDonagh of inContact, provide valuable advice using the power of 20/20 hindsight.

CMS Wire - This pie is sliced in many ways. This week, cloud-based contact center solutions and optimization provider inContact spent $48 million to ensure its clients have the right tools to optimize data and provide a solid customer experience.

CRM Magazine - "Folks are specifically interested in contact center infrastructure with ready WFO solutions," Mariann McDonagh says, "especially those in the midsize market, which has traditionally been and underserved market for WFO."

Smart Customer Service - Forward-thinking contact center executives and quality assurance managers know that their organizations have room for improvement, even transformation. Intuitively, they know that they're wasting precious time and money on failed customer calls. And they know they're leaving money on the table from sales not made. But without objective, meaningful, and specific facts, what can they do? What can you do? Consider the power of speech analytics in the cloud.

No Jitter - The holy grail of a fully-integrated cloud contact center suite continues to drive acquisition activity.

1to1 Media - By embracing the conversational nature of social media, companies can generate dialogue, moving beyond the basic batch-and-blast techniques of yesteryear as they work to strengthen customer relationships and boost loyalty. ​

ICMI - Contact Center Workforce Managers are the data “artists” within the company. This is a very important and challenging position. It’s about understanding and knowing when you’ll be the busiest, making sure people are adhering to what is planned and then quickly anticipating and adjusting throughout the day. With all these moving parts, below are ten workforce strategies to optimize your workforce.

Direct Marketing News - “Generally speaking, the majority of companies have not mastered multichannel marketing. Not because they don't want to improve, but because technology is still an obstacle,” says Madelyn Gengelbach, VP of strategic marketing at contact center provider inContact.

CRM Buyer - No one else in the market provides this many new features in each release.

ICMI - Regardless of the type of business, you are always looking for ways to drive performance. It’s like trying to find the shiny object to keep everyone’s attention, while behind the scenes making a positive impact on your business. How do you engage your workforce?

CMO.com - To become “chief growth officers,” CMOs and their teams need to work alongside sales. We need to build and continually pursue a trusted relationship. Here are five ways to align interests and build trust.

Customer Magazine - Employing work-at-home agents can help companies build more successful customer care and outreach programs by enabling them to call on a larger workforce, pair callers with certain affinities with like-minded agents, and lower their costs in the process.

DestinationCRM - inContact is setting an aggressive pace for innovation in the contact center industry. With this release, we are strengthening our cloud platform and suite of products to address the advanced interactions that customers expect today.

No Jitter - CIOs are looking for THE best solutions--often regardless of premise or cloud. This means that cloud contact center providers that want to set themselves apart from the increasing number of competitors are seeking to push the envelope--providing not just table stakes but innovation. Innovation is clearly inContact's core message with the announcement today.