NiCE Invoicing Policy

Services and Software will be invoiced as described in the table below, and may be invoiced by NiCE or its Affiliates. For Transaction Documents where NiCE and/or Customer are located in the United States or Canada, the carrier of record for all regulated telecommunications Services provided under a Transaction Document is inContact, Inc.

^{*Customer will be invoiced based upon actual usage for the period between the Initiation Date and the Commencement Date.}

“Minimum Commitment” means the minimum committed amount, whether expressed in units or currency, of Cloud Services as specified in a Transaction Document.

“Overage Conversations” means Conversations used by Customer during the applicable annual commitment billing period in excess of the Committed Conversations. Overage Conversations (identified on the applicable Transaction Document as “Additional Usage”) will be billed at the applicable overage rate specified in the Transaction Document.

“Variance” means, for NiCE CXone CXone Integrated Solution families, the difference between the actual spend for Cloud Services, excluding NRC and Network Connectivity charges (if applicable), versus the Minimum Commitment (for the avoidance of doubt, this will be measured monthly (MRC) or annually (ARC) depending on the type of commitment) or, for NICE CX Solution family, the actual number of licenses used by Customer in excess of the Minimum Commitment.