Featured Awards
NICE Named a Leader in the 2023 Gartner® Magic Quadrant™ for Contact Center as a Service
NICE has been named a Gartner® Magic Quadrant™ Leader for CCaaS for the ninth consecutive year for its CXone cloud platform.
Forrester Wave™ Report 2023 names NICE among the CCaaS leaders
Check out The Forrester Wave™: Contact Center As A Service, Q1 2023 report, which names NICE a top provider in the market. Discover why NICE was selected and see how we are helping businesses achieve remarkable results for customer experience.
NICE earned recognition as a Top Provider for Customer Self-Service Knowledge Bases
Research and consulting firm, Metrigy, gave top honors to NICE CXone Expert in its report evaluating customer self-service knowledge bases.
NICE Named MetriStar Top Provider in Multiple Categories
Research and consulting firm, Metrigy, gave top honors to NICE in multiple key categories:
Conversational AI
Contact center platforms
NICE Earns Broad Industry Recognition for its Leading AI Customer Experience Technology
NICE’s Enlighten AI recognized for predictive and behavioral AI insights that deliver competitive and measurable real-world results
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NICE CXone named a Leader in 2021 Gartner Magic Quadrant™ for Contact Center as a Service
NICE CXone has been named a Leader for the seventh consecutive year and is the only Leader in both CCaaS and WEM reports…
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NICE earned recognition as a Top Provider for Customer Self-Service Knowledge Bases
Research and consulting firm, Metrigy, gave top honors to NICE CXone Expert in its report evaluating customer self-service knowledge bases.
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Ventana Research 2021 Contact Center in the Cloud Value Index
“The race to expand and enhance capabilities is highly competitive among all the vendors. NICE CXone led the industry in Capabilities in the 2021 Ventana Research Contact Center in the Cloud Value Index, achieving strong results thanks to its rich combination of interaction handling, analytics and agent management tools.”
Keith Dawson, VP & Research Director of Ventana Research
NICE INCONTACT WINS A 2021 BEST USABILITY AWARD IN CONTACT CENTER SOFTWARE FROM TRUSTRADIUS
“Buyers have a wide range of Contact Center options to choose from,” said Megan Headley, VP of Research at TrustRadius. “NICE inContact CXone earned a Best of award for usability based directly on feedback from their customers. Reviewers on TrustRadius highlight the product's easy call management, reporting, and dashboard features"
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2020 CCW EXCELLENCE AWARD
These awards honor individuals or teams who have made a commitment to driving superior contact center and customer experience performance.
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2020 CRM INDUSTRY LEADER AWARD
These awards recognize out-of-the box approaches to cloud contact center infrastructure.
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ICMI GLOBAL CONTACT CENTER AWARDS (BEST NEW TECHNOLOGY SOLUTION)
These awards recognize companies, contact centers and individuals that provide a platform for leadership, vision, innovation and strategic accomplishments within the contact center industry.
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NICE INCONTACT HONORED WITH THE FROST & SULLIVAN BEST PRACTICES AWARD
The 2020 Australia Cloud Contact Center Growth Excellence Frost Radar Award is awarded to recipients based on innovation scalability, research and development, product portfolio, mega trends leverage, customer alignment, growth pipeline, vision and strategy, sales and marketing, revenue growth, and market share growth.
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NICE INCONTACT NAMED MARKET SHARE LEADER BY DMG CONSULTING
“In the wake of the COVID-19 pandemic, the cloud has emerged as a powerful tool to ensure business continuity amid rapidly changing industry environments. Leading cloud-based contact center solutions providers are enabling contact centers to take advantage of the lessons learned from 2020 and thrive in the years to come.” Donna Fluss, president DMG Consulting
NICE INCONTACT RECOGNIZED IN EIGHT DIFFERENT CATEGORIES IN G2’S “BEST OF” 2021 SOFTWARE AWARDS
NICE inContact was recognized as the highest-ranking contact center software product in seven different categories in G2’s “Best of” 2021 software awards. The company outranked competitors in Small Business Products, Mid-Market Products, Enterprise Products, Customer Service, EMEA Sellers, Software Sellers and Software Products.
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NICE INCONTACT RECOGNIZED WITH FROST & SULLIVAN 2020 BEST PRACTICES AWARD
“For its strong overall performance, NICE inContact is recognized with Frost & Sullivan’s 2020 Competitive Strategy Innovation and Leadership Award.” Federico Teveles, ICT Analyst
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NICE INCONTACT WINS A 2021 TOP RATED AWARD IN THREE CATEGORIES ON TRUSTRADIUS
The company was recognized as a Top Rated software in the Contact Center Operations, Sales Dialer and Call Recording categories.
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NICE INCONTACT WINS GOLD STEVIE AWARD IN THE CONTACT CENTER SOLUTION – NEW VERSION CATEGORY
“In the toughest working environment in memory for most organizations, 2021 Stevie Award winners still found ways to innovate, grow sales, please their customers, and secure new business.” Maggie Gallagher, Stevie Awards president
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