Awards

“In the toughest working environment in memory for most organizations, 2021 Stevie Award winners still found ways to innovate, grow sales, please their customers, and secure new business.” Maggie Gallagher, Stevie Awards president.

The company was recognized as a Top Rated software in the Contact Center Operations, Sales Dialer and Call Recording categories.

“For its strong overall performance, NiCE inContact is recognized with Frost & Sullivan’s 2020 Competitive Strategy Innovation and Leadership Award.” Federico Teveles, ICT Analyst.

NiCE inContact was recognized as the highest-ranking contact center software product in seven different categories in G2’s “Best of” 2021 software awards. The company outranked competitors in Small Business Products, Mid-Market Products, Enterprise Products, Customer Service, EMEA Sellers, Software Sellers and Software Products.

“In the wake of the COVID-19 pandemic, the cloud has emerged as a powerful tool to ensure business continuity amid rapidly changing industry environments. Leading cloud-based contact center solutions providers are enabling contact centers to take advantage of the lessons learned from 2020 and thrive in the years to come.” Donna Fluss, president DMG Consulting.

The 2020 Australia Cloud Contact Center Growth Excellence Frost Radar Award is awarded to recipients based on innovation scalability, research and development, product portfolio, mega trends leverage, customer alignment, growth pipeline, vision and strategy, sales and marketing, revenue growth, and market share growth.

These awards recognize companies, contact centers and individuals that provide a platform for leadership, vision, innovation and strategic accomplishments within the contact center industry.

These awards recognize out-of-the box approaches to cloud contact center infrastructure.

These awards honor individuals or teams who have made a commitment to driving superior contact center and customer experience performance.

“Buyers have a wide range of Contact Center options to choose from,” said Megan Headley, VP of Research at TrustRadius. “NiCE inContact CXone earned a Best of award for usability based directly on feedback from their customers. Reviewers on TrustRadius highlight the product’s easy call management, reporting, and dashboard features”

“The race to expand and enhance capabilities is highly competitive among all the vendors. NiCE CXone led the industry in Capabilities in the 2021 Ventana Research Contact Center in the Cloud Value Index, achieving strong results thanks to its rich combination of interaction handling, analytics and agent management tools.” Keith Dawson, VP & Research Director of Ventana Research.

Research and consulting firm, Metrigy, gave top honors to NiCE CXone Expert in its report evaluating customer self-service knowledge bases.

NiCE CXone has been named a Leader for the seventh consecutive year and is the only Leader in both CCaaS and WEM reports…

NICE’s Enlighten AI recognized for predictive and behavioral AI insights that deliver competitive and measurable real-world results.

Research and consulting firm, Metrigy, gave top honors to NiCE in multiple key categories:
Conversational AI Contact center platforms