March madness brackets and thrilling buzzer-beaters make the NCAA tournaments one of my favorite spring rituals.
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Transforming customer experiences
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The intersection of cutting-edge, consumer technology fueled by AI, evolving patient demands, and the relentless pursuit of personalized care are collectively directing the course of healthcare strategy—with no signs of stopping.
What customers want; what customers need; whatever makes them happy sets you free…
Unless you’ve been under a proverbial rock, you’ve heard and seen a massive amount of change in customer service — particularly in the past year.
On-premise vs. cloud computing: How to decide which one is best for your business and contact center
Organizations that are selecting a new contact center platform have some complex decisions to make. Not only do they need to identify and prioritize functional requirements, but they also need to decide upon on-premise vs. cloud.
The results are in! And we’re thrilled to announce that NiCE has been recognized as a leader in The Forrester Wave™: Contact Center As A Service, Q1 2023 report by Forrester Research.
When one multinational telecommunications company enabled iPhone purchases through its system, its contact centers became a target for chameleon-like fraudsters trying to illegally access free phones and then resell them. How did they do it?