Author

Catherine Forino-Small

Director of Product Marketing for NiCE

About Catherine Forino-Small

Catherine is a Director of Product Marketing for NiCE who has a passion for learning the ins and outs of products and understanding customer's needs. Catherine is responsible for developing product positioning, messaging, and other marketing and sales assets for the CXone Mpower portfolio, specifically customer service automation and workforce augmentation solutions.

Blogs by this author

7 reasons to automate interaction summarization with AI

Luck vs. strategy: 4 ways to make customer service shine with technology and consistency

The customer convenience revolution: Scaling up CX for modern customers

AI for business: What the latest developments in artificial intelligence could mean for your contact center

6 ways to meet customers proactively on their digital journey to increase customer lifetime value