NICE’s Innovative Click to Automate Feature Breaks New Ground in the RPA Market

As an IT or business professional working on a robotic process automation (RPA) program, you may be using a tool like NICE’s Automation Finder to uncover process automation opportunities. As valuable as this functionality is, wouldn’t it be even better if you could transform these recommended processes into live automations with a click of a button? We agree, which is why we have introduced the industry’s first true Click to Automate feature in NiCE RPA version 7.4.

The feature builds on the strengths of Automation Finder, our innovative tool that uses unsupervised machine learning and desktop analytics to uncover process sequences and variations that are well suited to automation. Automation Finder, with its embedded AI, is the most robust and comprehensive automation opportunity discovery tool in the global market. Now providing visually enriched snapshots of the employee’s screen, Automation Finder seamlessly connects the business analyst to the real-life processes that each employee executes. These snapshots, along with clustering and scoring of process sequences/variations, gives the business analyst richer insights into the processes employees manually execute, enabling informed recommendations as a result.

When combined, Automation Finder and Click to Automate offer you the ability to transform automation opportunities into live operational process automations. This dramatically speeds up the rate at which you are able to introduce new working attended and unattended process automations into your business.

Scaling up automation

Once Automation Finder has captured and displayed recommended process sequences, you can build them using the Click to Automate feature. Click to Automate will create an end-to-end working automation (including the logic and connectivity elements) via Automation Studio, NiCE’s automation development tool. From then on, NiCE’s attended and unattended robotic workforce will take care of the full execution of these processes in full collaboration with each employee, at scale.

These tools enable you to drive efficiencies in your Automation Center of Excellence (CoE) and scale up your automation efforts. You will be able to deploy more and better automations in a shorter timeframe, and without adding more developers to your team. At a time when efficiency, customer experience and business continuity matter more than ever, these capabilities improve your speed and agility in using automation to master today’s business challenges.

Click to Automate and Automation Finder enhancements are not the only innovations in NiCE RPA version 7.4. The latest version of our software suite includes many features designed to facilitate faster, more scalable and targeted automation development by creating personalized, enduring human-bot connections at work. This comes at a time when organizations need to mobilize remote employees and operations quickly to achieve high impact and rapid ROI.

Deeper personalization of Attended Automation callout screens

We have added key new capabilities to our automation design tool, Automation Studio, offering the most comprehensive and robust attended automation callout builder in the market. Now, the callout builder enables deeper personalization of callout screens, which are a critical element of successful attended automation deployments. A user-friendly drag-and-drop interface allows automations that resonate with the culture of the organization to be built with ease and speed.

Our Unified Connectivity Layer, meanwhile, provides developers with a unified integration experience, equipping them with a single interface to connect to all different technology types. This reduces development time, enabling automations to be completed more quickly. Our connectivity approach also resolves a common frustration among automation developers — the complexity of adjusting an automated workflow after introducing a change such as a new application.

The object-based connectivity in the NiCE automation suite is designed to handle dynamic and moving screen elements without impacting the automated workflow. If you are developing a process automation and a screen element (such as the button in an application) that needs to be changed, our software will, in most cases, be able to handle the change seamlessly.

What’s more, NiCE's Connectivity Watcher will alert your administrators in real-time as connectivity breaks occur. This feature provides detailed data, including the precise location, to facilitate rapid troubleshooting. Machine learning algorithms continuously monitor connectivity behavior, ensuring that the real-time data is accurate. Real-time dashboards also present the business impact of the breaks, ensuring prioritization of troubleshooting tasks.

Making the right automation choices

The powerful features in NiCE RPA version 7.4 will not only help you to accelerate your automation journey, but also empower you to make the right decisions along the way. With NiCE RPA, you can build world-class attended and unattended process automations with ease from a single comprehensive platform.

Find out more about how we can help you drive the full value of automation in your enterprise.