NICE Partners with ISG to Bring the Full Value of Attended Automation to Call Centers Worldwide
Helping organizations improve the workforce experience and accelerate automation in the contact center is one of our strategic priorities. NICE is focusing heavily on growing our partner ecosystem to ensure our clients have access to cutting-edge technology and services across our platforms.To that end, we are unveiling our newly formalized partnership with Information Services Group (ISG), a market leader in automation and digital business solutions. ISG will be taking our solutions to market as a consulting, implementation and integration partner, with a view towards helping large, complex organizations leverage NICE solutions in their contact centers.Under terms of the partnership, ISG will help its clients use NICE products – including NEVA (NICE Employee Virtual Attendant), Reading Robots and Automation Finder – to scale and amplify automation efforts in their contact centers. We are particularly excited by the opportunity to work with ISG to help organizations leverage attended automation in their contact centers.Attended automation is the next wave in the automation revolution, building on the investments enterprises have made in robotic process automation (RPA). NICE is a leader in this space, pioneering attended automation with NEVA, the world’s first digital assistant designed with the employee in mind. This solution draws on our RPA leadership and our 18-year heritage in contact center automation. Working with ISG to take automation to new heightsNICE and ISG are already successfully providing advanced automation solutions to several top tier customers across the USA and Europe. The key areas of focus include:
About the Author
Maor Revah
With over a decade of industry experience with specialist expertise in the Robotic Automation, Machine Learning, and Artificial Intelligence domains, Maor is passionate about helping enterprises achieve successful digital transformations, workforce optimization and customer experience improvement. Maor has led large scale software sales interventions, implementations and customizations for some of the world's biggest contact center and back office operations. He also served as a consultant and trusted advisor to several tier 1 advisory firms in the USA and Europe. Today, Maor heads up the business development arm for NICE's Advanced Process Automation line of business, where he collaborates with partners and customers across the globe, bringing NICE�s ethos of Automation for the People to the market.
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