If you've wondered how enhancements and new features make it into our three major product releases each year and how you can get in the game, you're in the right place. Our overall product strategy derives from our organizational strategy, which means we are creating and expanding our products to fortify the lead we have over competitors in the global market. Some of these developments come from anticipating our customers’ future needs, some come from analyzing what else is happening in the market, and many come from the very people using the products.
This last group is the one we'll focus on today. No matter how much QA and UAT are built into our process, end users out in the real world will inevitably find things we missed or see better ways to perform functions, so we take a lot of interest in the feedback that comes through this channel. In fact, it's so important to us that we created a special forum within our Customer Community, called IdeaConneXion, to gather user-generated ideas and foster collaboration between users and product owners. (If you would like to register for the Customer Community, you’ll find instructions here.)
To illustrate how an idea becomes a feature, let's follow a real one from inception through deployment.
Just like Schoolhouse Rock told us how a bill becomes a law, or doesn't, not all ideas make it to feature development. At any point in this process, an idea can be held up or drop out completely due to a change in strategy, obsolescence, or technical issues. Changes like these are communicated via the idea in IdeaConneXion section in the Customer Community.
As a user of NICE CXone, your experience is valuable to our development process and we want you to collaborate with other users in the Community and submit your improvement suggestions. Now that you know how it all works, get in the game and tell us how we can improve our products!
