- a 40 percent increase in net revenue per call
- a 25 percent reduction in cost per acquisition
- an 80 percent improvement in Net Promoter Score®, a measure of customer satisfaction.
CXone Contact Center Solutions Help Bridgevine Drive Revenue, Satisfaction for Clients
October 25, 2019
Even as Bridgevine, a premier provider of technology and marketing solutions, continued to partner with a growing portfolio of trusted brands. It enable explosive revenue for those partners, its four global contact centers (three are offshore business process outsourcers, or BPOs) were operating separately within an outdated AT&T platform. The old system offered almost no performance visibility and limited functionality and could not support an integrated disaster recovery plan.The Florida-based company knew it needed to a make change and decided to move to the modern, unified CXone cloud contact center CX platform. Bridgevine chose NICE CXone because of its strong ecosystem and solid network of partnerships as well as its CXone technology and contact center software features and functionality.With CXone, Bridgevine’s contact centers are now unified and have immediate and complete reporting. This integration and much-improved visibility has dramatically impacted key metrics. The company has seen