Glen outlines five key areas where technology can help ensure peak call center productivity and manage agent costs, including:
When you’re done watching Glen, watch this video to learn more on how to “Reduce Costs with At-Home Agents.”
AI that forgets isn’t worth paying for: 5 reasons memory is key to AI-powered experiences
Think about the last time a business truly impressed you. Not with flashy tech or a clever ad, but with the simple power of remembering who you are.
July 2, 2025
Create a streamlined world: Where tickets and data live in one place
What if service wasn’t something customers had to chase… but something that found them? What if technology didn’t replace people… but actually amplified their ability to serve? What if we could finally blur the lines between the front office and back office… making the entire customer journey seamless?
July 1, 2025
The power of partnership: How NiCE, AWS, ServiceNow, and Snowflake are creating a NiCE world
At NiCE, our vision is to create a world where customer service just works. It’s a world that is seamless, smart, and connected across every interaction.
June 24, 2025