5 Ways to Leverage Technology to Reduce Call Center Costs

In this video, the next in our series on Transforming Customer Experiences, Glen Remy, Sr. Product Marketing Manager, discusses call center agent costs and how technology can be used to manage and mitigate these costs.

Glen outlines five key areas where technology can help ensure peak call center productivity and manage agent costs, including:

Glen gives some specific examples of where customers have leveraged such technologies to manage and reduce call center costs.

When you’re done watching Glen, watch this video to learn more on how to “Reduce Costs with At-Home Agents.”