Glen outlines five key areas where technology can help ensure peak call center productivity and manage agent costs, including:
When you’re done watching Glen, watch this video to learn more on how to “Reduce Costs with At-Home Agents.”
5 Ways to Leverage Technology to Reduce Call Center Costs
In this video, the next in our series on Transforming Customer Experiences, Glen Remy, Sr. Product Marketing Manager, discusses call center agent costs and how technology can be used to manage and mitigate these costs.
Glen outlines five key areas where technology can help ensure peak call center productivity and manage agent costs, including:
When you’re done watching Glen, watch this video to learn more on how to “Reduce Costs with At-Home Agents.”
Glen outlines five key areas where technology can help ensure peak call center productivity and manage agent costs, including:
When you’re done watching Glen, watch this video to learn more on how to “Reduce Costs with At-Home Agents.”
About the Author
Chris Bauserman
Chris leads product marketing, campaign strategy, and market intelligence for NICE inContact. He has successfully driven technology strategy and go-to-market (GTM) growth initiatives for software startups and large enterprises over the past 20 years, focusing on solutions that help organizations improve customer experience. Prior to NICE inContact, Chris led marketing for ecommerce and customer experience solutions at Rackspace and held various leadership roles at IBM and SailPoint (prior to its $2B+ IPO).
See All Blogs
