5 Phone Greeting Types and Tips to Maximize Your Call Center Experience
Greeting customers. Aaaaah, that crucial first impression and what to do with it. Before we get started with the how, what, and why, let's take a step back… Ask yourself, what is your sole purpose in your contact center? To make your customer happy? To drive revenue? The answer to this question should be a cornerstone to drive home the importance of the customers experience from the moment they connect with your company – over any channel! Doesn’t that mean you should treat them as you would want to be treated? As though they matter, because they do! As though you “know” them – because you can! As though you care - because you do! So, how? In our view there are 5 key elements to a proper phone greeting type and experience that determine a customer mindset for the entire rest of their interaction with your company. Let’s get started.
