Donna Fluss
President, DMG Consulting
MG Consulting’s Donna Fluss discusses what it takes to provide exceptional customer experience today and how AI is making it easier for brands to do this.
Sharon Gamble and James West
Customer Service Administrator, City of Fort Worth
Senior Business Process Analyst, City of Fort Worth
Senior Business Process Analyst, City of Fort Worth
City of Fort Worth’s Sharon Gamble and James West talk about how their department is getting recognized across the city thanks to their recent digital CX transformation.