Best Practices - How Contact Centers Do More with Less in a Turbulent Economy


Times are tough, and contact centers are being asked to be creative and find ways to “do more with less.” Executives are committed to delivering a great customer experience (CX), but are also looking for new ways to improve productivity, reduce costs, and enhance agent engagement. The right best practices coupled with new AI-enabled intelligent solutions is helping contact centers achieve these goals.

Join Donna Fluss, president of DMG Consulting, and Liran Meir Frenkel, NICE Product Marketing Manager, to learn about:

  • Best practices that will help you identify ways to do more with less while strengthening the performance of your agents and contact center
  • The innovative applications that will improve productivity and reduce operating costs while doing what customers want most – an accurate and rapid response
  • Case studies that demonstrate and quantify the benefits of these new applications