Overview
Agents and customers are frustrated. Why? Agents don’t like having to type up notes for every interaction – it’s tedious and time-consuming. And customers don’t appreciate being placed on hold when agents type notes during their call. This is why a growing number of contact centers are turning to AI-powered solutions to automate the notetaking process with greater accuracy, making costly, manual agent summaries a thing of the past.
CXone Mpower AutoSummary delivers measurable ROI, including:
- $11.5 million in savings
(by eliminating one minute of after-call work notetaking for a contact center with 500 agents handling 18,000 calls interactions per year) - 3.7x higher customer satisfaction score
(thanks to shorter interaction times and less dead air due to good notetaking)
Download the infographic to learn more.
