Why (and how) to say goodbye to manual notetaking forever


Agents and customers are frustrated. Why? Agents don’t like having to type up notes for every interaction – it’s tedious and time-consuming. And customers don’t appreciate being placed on hold when agents type notes during their call. This is why a growing number of contact centers are turning to AI-powered solutions to automate the notetaking process with greater accuracy, making costly, manual agent summaries a thing of the past.

Enlighten AutoSummary delivers measurable ROI, including:

  • $11.5 million in savings
    (by eliminating one minute of after-call work notetaking for a contact center with 500 agents handling 18,000 calls interactions per year)
  • 3.7x higher customer satisfaction score
    (thanks to shorter interaction times and less dead air due to good notetaking)

Download the infographic to learn more.


Enlighten AutoSummary – AI for CX

Enlighten AutoSummary automates agent notetaking with the power of generative AI to reduce costs, boost productivity and elevate CX.. Discover top solutions with NICE.

White Papers

Automate Agent Notetaking to Save Time and Costs While Improving CX

Capture all relevant customer intents, events, outcomes and sentiment on all agent interactions with the power of generative AI.