Enlighten AutoSummary
Infographic
Infographic
Agents and customers are frustrated. Why? Agents don’t like having to type up notes for every interaction – it’s tedious and time-consuming. And customers don’t appreciate being placed on hold when agents type notes during their call. This is why a growing number of contact centers are turning to AI-powered solutions to automate the notetaking process with greater accuracy, making costly, manual agent summaries a thing of the past.
CXone Mpower AutoSummary delivers measurable ROI, including:
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