Overview
Before working with NICE, this telecommunications customer was using multiple quality solutions that just weren't cutting it. They were interested in trying something new, but only if it would actually produce results. That's where NICE comes in. We provided them with a quality analytics tool that streamlined their operations and helps them save $1/2 million annually. Not only that, but our Value Realization Services (VRS) team stayed by their side through the entire process, providing expert guidance, education and user enablement. This customer is thrilled with its quality transformation.