Overview
Help your contact center agents succeed in an environment of increasing complexity and constant change. In just 60 minutes, you’ll come away with strategies that’ll have your team:
- Handling more channels than ever before— and providing a frictionless experience across them.
- Delivering hyper-personalized experiences.
- Dealing with customers when emotions are running high and patience is running low.
- Making decisions in real-time and resolving customer issues ASAP.
The Inner Circle Guide to Agent Engagement and Empowerment (ContactBabel)
High agent turnover isn’t just a thorn in the sides of contact center leaders—because agents don’t start a job hoping for a poor experience.
The Ultimate CX Agent Guide: How to be the ‘employer of choice’ and not an internet meme
Are your agents ready to manage voice and digital interactions in a digital-first omnichannel environment? Your customers using digital technology in daily life expect call center agents to be as digitally fluent as they are—and they want fast resolution through any channel. Agent roles expanded after digital transformation. They don’t just handle break-fix support calls anymore.