Citizens are frustrated when agents can’t help them—and so are agents. Unfortunately, research shows that 70% of contact centers can’t deliver relevant customer data at the moment of agent interaction. Not only that, 60% of agents lack the tools necessary to deliver meaningful customer experiences.
Discover new digital tools that solve these issues and provide seamless experiences for both agents and citizens. During this webinar, industry experts will also discuss how to:
- Transform with digital in the public sector
- Elevate citizen and employee experiences with intelligent automation
- Benefit from case studies and the lessons learned
The Inner Circle Guide to Agent Engagement and Empowerment (ContactBabel)
High agent turnover isn’t just a thorn in the sides of contact center leaders—because agents don’t start a job hoping for a poor experience.
The Ultimate CX Agent Guide: How to be the ‘employer of choice’ and not an internet meme
Are your agents ready to manage voice and digital interactions in a digital-first omnichannel environment? Your customers using digital technology in daily life expect call center agents to be as digitally fluent as they are—and they want fast resolution through any channel. Agent roles expanded after digital transformation. They don’t just handle break-fix support calls anymore.