The Inner Circle Guide to Agent Engagement and Empowerment (ContactBabel)
Webinars
Removing friction in public sector contact centers
Webinars
Citizens are frustrated when agents can’t help them—and so are agents. Unfortunately, research shows that 70% of contact centers can’t deliver relevant customer data at the moment of agent interaction. Not only that, 60% of agents lack the tools necessary to deliver meaningful customer experiences.
Discover new digital tools that solve these issues and provide seamless experiences for both agents and citizens. During this webinar, industry experts will also discuss how to: