Overview
Citizens are frustrated when agents can’t help them—and so are agents. Unfortunately, research shows that 70% of contact centers can’t deliver relevant customer data at the moment of agent interaction. Not only that, 60% of agents lack the tools necessary to deliver meaningful customer experiences.
Discover new digital tools that solve these issues and provide seamless experiences for both agents and citizens. During this webinar, industry experts will also discuss how to:
- Transform with digital in the public sector
- Elevate citizen and employee experiences with intelligent automation
- Benefit from case studies and the lessons learned
