Overview
In this webinar, NiCE Playvox experts share how to bridge the front, middle, and back office with AI-driven forecasting, scheduling, and workflow orchestration. Learn how to reduce time to resolution, improve SLA performance, and gain real-time visibility into productivity and backlogs.
What you’ll learn in this video:
- How to unify customer journeys across channels, agents, and back-office workflows.
- Using AI to forecast, schedule, and manage omni-channel workloads.
- Turning backlog data into actionable insights to prevent SLA breaches.
- Real-world results from organizations that adopted Playvox WEM.
