Case Studies

Orthopedics Practice Transforms Phone Room into a Cutting-Edge Contact Center with NICE CXone


A high-growth medical practice is focused on delivering the finest orthopedics and sports medicine care. It treats approximately 10,000 patients each month at three locations. Its contact center is a critical hub for handling interactions from patients, doctors’ offices, insurance carriers, attorneys and hospitals. Twenty agents handle more than 28,000 inbound calls monthly to schedule appointments, answer billing questions, submit requests for prescription refills and more.