Overview
A high-growth medical practice is focused on delivering the finest
orthopedics and sports medicine care. It treats approximately 10,000
patients each month at three locations.
Its contact center is a critical hub for handling interactions from patients,
doctors’ offices, insurance carriers, attorneys and hospitals. Twenty agents
handle more than 28,000 inbound calls monthly to schedule appointments,
answer billing questions, submit requests for prescription refills and more.
