NICE Performance Management and Desktop Analytics For the Back Office


Organizations seeking to efficiently deliver exceptional customer experience recognize the need for full visibility into their productivity performance and operations.

Managers need comprehensive visibility to compare and contrast across teams and individuals, in order to focus their attention on helping the employees who need it most and provide them highly targeted guidance. For employees, enhanced visibility empowers them with a clear understanding of their successes and challenges.

Operations teams leverage visibility to promote team progress, based on accurate monitoring of application use, technical difficulties, and work parameters.