White Papers

NICE named as Leader in 2024 SPARK Matrix™ for Speech Analytics Report


For the third consecutive year, SPARK Matrix has recognized NICE as a technology leader in speech analytics. The “Speech Analytics, Q1 2024” report examines vendors, including NICE, in the speech analytics industry and includes a detailed analysis of the global market regarding emerging speech analytics technology and market trends.

Read the report to learn why NICE was chosen as a tech leader for our purpose-built AI technology and leading analytics capabilities, which include ability to:

  • Objectively analyze agent behaviors
  • Efficiently perform sentiment analysis
  • Support scalability to the enterprise
  • Automatically generate insights from interactions
  • Provide objective agent coaching and collaboration

To learn more about these important capabilities and what differentiates NICE, read the report.