Digital CX Week 2022: Imagine the Possibilities: The Future State of Your Customer Journey


The idea of a single, data-driven platform that captures the entire customer journey may sound farfetched, but in this immersive demo, NICE’s Global Head of Digital Strategy, Kevin Lee shows that not only is it feasible; it’s a reality. In this session, we visualize what a streamlined, comprehensive platform, built on the power of data, AI, and analytics, would look like for your customers and your business as you follow a consumer interacting with a brand for different reasons over time.