Case Studies

Digital Room Unifies its Contact Center and Gains Efficiencies with CXone While Growing 25 Percent


Digital Room is an online company that provides high quality printing at affordable prices for consumers and businesses. The company has about 300 agents, divided among contact centers in California, Texas, Connecticut and the Philippines. Agents handle about 5,000 inbound calls, 5,000 chats and 2,500 emails daily. Most interactions are questions about orders or products.