Overview
What do customers want? Instant gratification. When do they want it? Now! In fact, more than 80% expect an immediate response to their customer service inquiries. Find out how your contact center can satisfy impatient customers by:
- Meeting customers in their digital channels of choice—from Google searches to your company’s website
- Empowering agents to focus on customers’ exact needs
- Improving coaching and focusing on the key performance indicators (KPIs) that matter most
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Instant gratification means getting what you need when you need it. For customers needing support, that means proactively providing answers to their issues—24/7, on the channels they prefer. No spinning wheels, no long wait times, no third-party how-tos on YouTube.
