What do customers want? Instant gratification. When do they want it? Now! In fact, more than 80% expect an immediate response to their customer service inquiries. Find out how your contact center can satisfy impatient customers by:
- Meeting customers in their digital channels of choice—from Google searches to your company’s website
- Empowering agents to focus on customers’ exact needs
- Improving coaching and focusing on the key performance indicators (KPIs) that matter most
Get the rundown on knowledge management with Knowledge Rocks
Instant gratification means getting what you need when you need it. For customers needing support, that means proactively providing answers to their issues—24/7, on the channels they prefer. No spinning wheels, no long wait times, no third-party how-tos on YouTube.