Eliminate delays, costs and risk with this pre-built integration that deploys in hours and scales as your business needs evolve.
Intelligently route every customer to the best available agent, based on agent skills and proficiency, and customer profile data.
Save agent after-call work by automatically synchronizing customer data and history for each interaction, regardless of channel.
2020 Customer Experience (CX) Transformation Benchmark
2020 NICE CXone Customer Experience (CX) Transformation Benchmark, Business Wave surveyed over 1,000 global contact center decision-makers in UK, US, Australia and Canada. Findings show rapidly growing role of digital channels for customer interactions, increasing investments in digital channels, artificial intelligence, and contact center technology for seamless omnichannel experiences for customers.
Simplify Workforce management
Simplify everything from forecasting to scheduling without juggling spreadsheets or multiple applications.