Checklist: Managing Work-from-Home Agents
White Paper
2020 Customer Experience (CX) Transformation Benchmark
White Paper
2020 NiCE CXone Customer Experience (CX) Transformation Benchmark, Business Wave surveyed over 1,000 global contact center decision-makers in UK, US, Australia and Canada. Findings show rapidly growing role of digital channels for customer interactions, increasing investments in digital channels, artificial intelligence, and contact center technology for seamless omnichannel experiences for customers.