Overview
As operations become more complex, contact centers need to move beyond manual staffing processes. NiCE CXone Workforce Management (WFM) enables organizations to evolve beyond the spreadsheet to forecast volume for all channels (voice, email, chat, SMS/text, and social media) and schedule the necessary resources to handle contact volumes. Patented AI and machine learning technology helps you achieve service level agreements without overstaffing. Watch this video to see how CXone WFM empowers you to anticipate business demands and optimize your workforce with the industry’s most intelligent omnichannel forecasting engine.
