Are you using Oracle Service Cloud as your customer relationship management (CRM) system? Do you have a contact center platform that helps you to route inbound and outbound contacts to the best available agent? If so, an integration of the two systems can be a case where truly the whole is greater than the sum of its parts, or – in other words – where 1+1=3!
Agent for Salesforce
Learn how CXone Agent for Salesforce provides a consolidated agent desktop for fast, personalized service.