Agent for Salesforce

Overview

When agents can work inside the tools they already know, everything gets easier. CXone Mpower’s Agent for Salesforce keeps contact handling, customer info, and service tools in one view right inside the Salesforce Console. No switching screens. No wasted time. Whether it’s a call, chat, email, or social post, agents stay focused and ready to personalize every interaction. With built-in routing and real-time insights, support gets faster, customers get happier, and teams get more done.