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Customer Experience (CX) AI Platform
  • Customer Experience (CX) AI Platform×
  • Platform

      CXone Mpower Platform

      • Platform Overview

        Complete AI platform for customer service automation

      • Enlighten AI

        Powering smarter CX with AI-driven insights and automation.

      • Cloud Architecture

        Innovative cloud-native foundation to rapidly scale extraordinary CX

      • Voice as a Service (VaaS)

        Crystal-clear, scalable voice interactions for effortless interactions

      • Dashboards & Reporting

        Gain a full operational picture of your contact center, with enhanced visualization of real-time and historical insights

      • Integrations

        Seamlessly connect your business systems with our platform

      • Trust & Compliance

        Securing your trust with every interaction

      Discover the full value of AI in customer service

      Understand the benefits and cost savings you can achieve by embracing AI, from automation to augmentation.

      Calculate your savings

    • Products
      • Explore all Products

      • Capabilities

      • Workflow Orchestration

        Workflow Orchestration

        Evolve from interaction management to workflow orchestration across the entire organization.

        Learn more

        • Omnichannel Routing

          Reduce wait times and boost conversions with smart customer-agent matching.

        • Proactive Engagement

          Generate more revenue, minimize hang-ups, and proactively connect to reduce friction.

        • AI Orchestrator

          Unify and optimize every customer service workflow from intent to fulfillment.

        • Agent Desktop Workspace

          Connect front and back office teams with data, conversations, and workflows together in one place.

      • Workforce Augmentation

        Workforce Augmentation

        Move beyond tools to empower employees with real-time, actionable intelligence that elevates performance.

        Learn more

        • Specialized AI Copilots

          Elevate human performance with specialized AI copilots for every role.

        • Workforce Engagement Management

          Elevate employees, adapt to flexible work, and meet expectations - without compromise.

        • Automated Notetaking

          Instantly summarize interactions to accelerate resolution times and efficiency.

        • Voice of the Customer

          Unlock customer insights to enhance experiences, drive loyalty, and boost business growth.

        • Interaction Analytics

          Gain AI-powered insights from 100% of interactions to drive continuous improvement.

      • Service Automation

        Service Automation

        Go beyond answering questions to fully automate customer intent through fulfillment.

        View Products

        • Intelligent Virtual Agent

          Boost self-service satisfaction and conversion with conversational AI agents.

        • Experience Optimization (XO)

          Synthesize real customer conversations to identify your top automation opportunities.

        • AI Agents

          Instantly create no-code AI agents powered by your data—build once, deploy everywhere.

        • Proactive AI Agent

          Keep customers engaged in conversation from onboarding to installation, service, and retention.

        • Knowledge Management

          Activate AI-powered enterprise knowledge to increase self-resolution rates and loyalty.


      • Solutions

      • By Industry

        By Industry

        • BPO

          Business Process Outsourcers

        • Financial Services

          Customer experiences that count

        • Government

          Elevate citizen trust

        • Healthcare

          Healthy patient experiences

        • Insurance

          Secure policyholder experiences

        • Retail

          Delight customers where they shop

        • Telecom

          CX for Telecommunications

        • Travel & Hospitality

          Boost traveler and guest loyalty

        Discover the full value of AI in customer service

        Understand the benefits and cost savings you can achieve by embracing AI, from automation to augmentation.

        Calculate your savings

      • By Business Initiative

        By Business Initiative

        • Grow Revenue

          Boost conversions and win rates to accelerate growth

        • Engage & Empower Employees

          Create a workplace of truly engaged employees

        • Boost Customer Loyalty

          Improve customer loyalty on interactions across the journey

        • Drive Digital Transformation

          Integrate digital technology at the center of CX

        • Small and Medium Business

          Drive growth and boost revenue with smarter, cost-effective customer service built for SMBs.

        • Call Center Software

          Empower agents to provide better experiences

        • Increase Operational Efficiency

          Leverage AI and automation to increase agent retention

        • Move to the Cloud

          Elevate experiences by moving operations to the cloud

        • Improve Compliance

          Protect your consumers with pre-built compliance solutions

        • Proactive Customer Engagement

          Elevate customer satisfaction with proactive conversational AI

      • Integrations & Custom Solutions

        Integrations & Custom Solutions

        • CXexchange Marketplace

          Discover partner solutions to extend capabilities on our platform

        • Pre-Built Integrations

          Seamlessly connect your business systems with our platform

        • Developer Tools & APIs

          Endless customization options with RESTful APIs and robust SDKs

        • Partner Ecosystem

          Embark on a journey of shared success and collaboration

        91% of customers recommend NiCE as a preferred CCaaS vendor

        Gartner® named NiCE the only Customers’ Choice CCaaS vendor in its 2024 Peer Insights™ “Voice of the Customer for Contact Center as a Service” report.

        Get report


      • View All Products
    • Services
      • Explore all Services

      Professional Services

      • Professional Services

        Industry-leading expertise, tools and know-how

      • Implementation Partners

        NICE-certified implementation partners

      • Business Consulting

        Your partner for successful transformation

      Training

      • Contact Center Training

        Tailored education delivered by CX experts

      Support & Assistance

      • Customer Support

        Global support you can depend on

      Make the smartest buying decision with the latest Gartner analysis

      NiCE has been named a Gartner® Magic Quadrant™ Leader for Contact Center as a Service for the 10th consecutive year and is positioned furthest on Completeness of Vision.

      Get report

    • Resources

        Knowledge Base

        • All Resources

          Whitepapers, datasheets, demos and more

        • Analyst Perspectives

          Contact center reports from third party analysis

        • Terms Glossary

          Detailed descriptions of industry-related terms

        • FAQs

          Contact center focused frequently asked questions

        • Guides

          Expert insights for superior CX

        Learning & Insights

        • On-Demand Webinars

          Browse our extensive webinar catalog

        • Interactive Product Tours

          Explore the complete platform with our self-guided demos

        • Blog

          CX industry guidance by contact center experts

        • Why NiCE? Video Series

          Step Inside The Room Where It Happened to see CX AI in action

        • NiCE & Simple: Video Demo Series

          Brilliant, bite-sized videos from our top product pros

        Community

        • Events

          Upcoming events and webinars

        • Customer Stories

          Our customer's success is paramount. Read case studies about real CX transformation

        • NiCE Clubs

          Collaborate, learn, and share best practices for customer service excellence

        Discover the full value of AI in customer service

        Understand the benefits and cost savings you can achieve by embracing AI, from automation to augmentation.

        Calculate your savings

      • Company

          Company

          • About Us

            Powering seamless cloud experiences

          • Investors

            Investors relations, reports and filings

          • Global Offices

            Interactive map of locations worldwide

          • Careers

            View job openings and learn about our culture

          • NiCE Leadership

            Meet our global leadership and executive team

          News & Media

          • Events

            Upcoming events and webinars

          • Press Releases

            Find the latest updates from NiCE

          • Media Center

            Media contacts and resources

          Corporate Governance

          • NiCE Trust Center

            Securing your trust with every interaction

          • Market Leadership

            Discover why NiCE is the market leader

          • Corporate Responsibility

            In a world where you can be anything, be NiCE

          Make the smartest buying decision with the latest Gartner analysis

          NiCE has been named a Gartner® Magic Quadrant™ Leader for Contact Center as a Service for the 10th consecutive year and is positioned furthest on Completeness of Vision.

          Get report

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          ヘルプコミュニティ
          世界トップクラスの自動化を実現

          世界トップクラスの自動化を実現

          Automation Studioを活用し、コンタクトセンターにおける業務プロセスを自動化する方法をご紹介します。

          動画を見る

          製品

          • CXone
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          © 2025 NICE

          Automation Studio

          コンタクトセンターの自動化業務を効率化

          優先順位の高い自動化対象の業務特定から開発まで、コンタクトセンター業務の自動化をトータルでサポートします。

          自動化業務の選定から実装までを自動化

          コンタクトセンターの業務自動化をシンプルに

          コンタクトセンターにおける業務の自動化は、専門スキルをもった人材が少ないことで、設計から運用までのプロセスが複雑になりがちで、多くの時間を要することが少なくありません。

          Automation Studioでは、専門的な知識がなくても、業務担当者からRPA開発者まで、ビジネス価値の高い自動化をすばやく実行できるようにすることで、自動化開発と展開を加速化させます。強固なセキュリティや安定性、柔軟性を提供しながら、業務の効率化とコスト最適化を実現します。

          NICEのRobotic Automationは、操作性に優れており、特にドラッグ&ドロップ機能がとても便利です。反復作業を自動化することで、生産性の低い作業時間を大幅に削減することができました。

          製品開発者、金融業界

          自動化設計から運用までほんの一瞬で

          関連製品

          • Automation Finder
          • RPA
          • NEVA アテンド型RPA

          自動化を始めるためのリソース

          ブログ

          RPA活用でコールセンター業務はこう変わる!導入事例4選

          事例
          事例

          NICEのバーチャルアシスタントNEVAが大手損害保険会社、あいおいニッセイ同和損害保険の緊急サポートデスクのCXをサポート

          澤円
          対談

          【特別対談】もはや「ITは分からない」という言い訳は通用しない―今、経営者が向き合うべき課題と企業に求められる変化とは

          コンタクトセンターお役立ち情報

          お問い合わせ

          製品やサービスに関して、お気軽にお問い合わせください。お客様の課題やニーズに応じて、幅広いプロダクトポートフォリオの中から、最適なソリューションをご提案します。

          man on mobile

          Automation Studioのご紹介

          次世代の自動化設計プラットフォームについて学び、業務の自動化を拡張させましょう。

          製品資料を見る(英語)

          圧倒的な使いやすさ

          単一の設計環境内で堅牢なアテンド型および非アテンド型の自動化を簡単に構築。技術要件に合わせた幅広いサポートを提供します。

          自動化に必要な豊富な機能

          最新の設計基準、洗練されたインターフェイス、最先端のコールアウトエディターを活用したアテンド型RPAやガイダンスフローの開発が可能です。

          常に最新の自動化を

          自動化に関する新機能はリリース後すぐに利用が可能です。最新のアップデート製品はクラウド上で直接入手できます。

          ボタン1つで自動化領域の発見から構築まで

          Automation Finderのボタンをクリックするだけで、自動化フローがAutomation Studio内で自動的に生成され、すぐに自動化の構築を始めることができます。

          かんたんな自動化設計

          直感的で使いやすいインターフェースにより、複雑な構築プロセスを簡略化。誰もが簡単に自動化を行うことができ、設計から運用までの期間を短縮します。

          アテンド型RPAにも対応

          完全自動実行のRPAだけでなく、オペレーターをリアルタイムでサポートするアテンド型RPAの構築にも対応しています。

          自動化すべき業務の特定

          日々の業務から、自動化により大きな効果が見込める業務を自動で特定・順位付けします。業務の洗い出しに時間をかける必要はありません。

          ハイブリッドなアプリケーション

          クラウド、デスクトップアプリの両方で利用が可能です。開発された自動化シナリオは、 プライバシー保護ために、ローカルに保存されます。

          ヘルプコミュニティ

          NICEのヘルプコミュニティでは、自動化についてのよくある質問や、製品の使い方を解説したチュートリアル動画などをご覧いただけます(英語のみ)。