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Frequently Asked Questions
Integrations
Make yourself at home with an open AI platform
Meet your unique operational needs with prebuilt integrations, no/low-code developer tools, and your choice of the best partners.
CXone Mpower offers hundreds of pre-built CRM integrations like Salesforce, Oracle, Microsoft Dynamics, Zendesk, ServiceNow, and more. You can also connect easily with ACDs, UCaaS, knowledge bases, and virtual agents.
Very easy. CXone Mpower supports low-code and no-code developer tools through its Core Component Framework and NiCE Hubs, making it simple to connect and configure without needing extensive developer support or technical knowledge.
CRM Hub makes it fast and easy to integrate with CRM systems so that customer data is delivered right to the agent interface. It also provides bi-directional updates with the CRM, giving agents real-time, contextual insights.
CXone Mpower integrations offer specialized Hubs for processes like multi-ACD routing, AI-driven voice-to-text, bot orchestration, real-time agent support, and multi-factor authentication. Each one is designed to make operations smoother and simplify complex connections.
CXone Mpower APIs includes a rich set of developer tools to help you tailor integrations to your business needs, whether you're using low-code platforms or building custom workflows from scratch.
By combining pre-built integrations, intelligent Hubs, and low-code tools, CXone Mpower drastically reduces setup time and complexity. You deploy automation quickly, ease customer journeys, and scale smarter service.
Yes. CXone Mpower is backed by a robust partner ecosystem and an online marketplace offering trusted integrations and certified add-ons.
Stay true to strategic goals and customer needs. Bring your own data models and capabilities to NiCE’s open and extensible platform with endless customization options. Your business stays in control, without starting from scratch.
Strengthen the customer journey
Enable accurate and tailored experiences with a vast number of pre-built third-party integrations that cut development time and connect the front and back office. Build loyalty at every interaction along the customer journey.
Boost agent productivity
Remove friction for agents and create a more productive experience through integrations and automation. NiCE’s Hubs quicky build connections that give agents the data they need when they need it, on a unified desktop.
Connect systems and create value
Choose from 170+ pre-integrated apps in NiCE’s marketplace. Increase the value of your CXone Mpower AI-first platform by extending functionality to other business critical systems and create the optimal customer service environment.
