Case Studies

CXone Enables Expivia to Compete Head-to-Head With Large BPOs


In a matter of just a few years, start-up BPO Expivia Interactive Marketing Group has scaled from four to more than 500 agents, building an impressive portfolio of clients along the way. How did a startup company do it? Expivia’s CEO credits NICE and its unified CXone cloud contact center CX platform and innovative solutions with helping him build his company with the ability to differentiate from competitors and offer clients outstanding CX at a reasonable cost.