Contact center workforce management employee engagement

Boost productivity and employee experience.

Employee engagement manager provides intelligent intraday automation, self-scheduling, optimized staffing variances, and schedule flexibility.

Employee engagement matters.

Employee engagement represents the levels of enthusiasm and connection employees have with their organization. NICE WFM provides a balanced culture of enhancing employee experience to increase retention and optimize coverage while driving business needs.

Delivering intelligent WFM solutions for intraday management.

NICE EEM empowers agents and boosts productivity with intelligent WFM automation.

Overcome WFH Intraday Challenges

Enabling effective WFH teams with intelligent automation to break down barriers for more effective remote work.

Employment Engagement Manager (EEM)

How to solve understaffing without overtime pay net-zero staffing levels with high-quality service.

Automated intraday quick reference

Making the case for automated intraday management and the impact of intelligent intraday automation.

Making the case for EEM initiatives

The research is in. Use this quick reference document to enrich discussions about the impact of employee engagement.

Driving Agent Satisfaction through NICE WFM.

“NICE WFM and EEM automation, customization, centralization and comprehensiveness saved us a tremendous amount of time and resources, and improved agent satisfaction.”
– Manager of Workforce Management, Sallie Mae

ROI information area around EEM.

Immediate ROI with Proactive Staffing

Learn how proactive stafﬁng provides immediate operational beneﬁts in ﬁve key areas, with the hard numbers to prove it.

EEM Calculator – Save BIG on labor costs

Calculate the operational benefit of proactive staffing optimization in your contact center. Start Calculating ROI.

Engagement Report to Sustained ROI Growth

The research is in. Use this quick reference document to enrich discussions about the impact of employee engagement.